Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website and services offered by PRO 411, LLC ("PRO 411," "we," "us," or "our"), a Florida limited liability company. By accessing our website, scheduling a call, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

2. Description of Services

PRO 411 provides veteran benefits education and claims navigation support to help veterans understand and pursue VA disability compensation claims. Our services are delivered through a series of scheduled appointments and related educational resources.

PRO 411 operates on a contingency-fee basis as further described in Section 4.

3. Not a Law Firm; No Attorney-Client Relationship

PRO 411 is not a law firm and does not provide legal advice or legal representation. Nothing in these Terms, on our website, or in any communication with PRO 411 creates an attorney-client relationship. Our services are educational and administrative in nature, intended to help veterans understand and navigate the VA disability claims process.

PRO 411 is not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs or any other government agency. Veterans may also seek free assistance with VA claims from Veteran Service Organizations (VSOs) and VA-accredited attorneys or claims agents.

4. Fees

PRO 411 provides certain services on a contingency-fee basis, meaning fees are contingent on specific outcomes as described in your individual service agreement. Our fee arrangements are structured to comply with Fla. Stat. §501.9741 and other applicable law governing fees for VA disability benefits assistance. Specific fee terms, amounts, and conditions will be set out in a separate written service agreement provided to you before any fee obligation arises. Nothing on our website constitutes a binding fee agreement.

5. No Guarantee of Outcome

PRO 411 cannot and does not guarantee any particular outcome, rating percentage, approval, or timeline in connection with any VA disability claim. VA decisions are made solely by the Department of Veterans Affairs based on the evidence in your claim. Any examples, testimonials, or discussions of past results are illustrative only and do not predict or guarantee future results.

6. Client Responsibilities

To help us assist you effectively, you agree to:

• Provide accurate, complete, and truthful information about your service history, medical conditions, and claim status
• Timely upload requested documents (such as current VA ratings and VA decision letters) through the client portal
• Communicate with PRO 411 through the client portal as the primary channel, unless we direct you otherwise
• Attend scheduled appointments, or provide reasonable notice if you need to reschedule
• Independently verify any information filed with the VA before submission where requested to do so

7. Scheduling and Appointments

Appointments are scheduled through our online scheduling tools. By scheduling an appointment, you agree to receive confirmation and reminder communications related to that appointment.

8. Client Portal and Communications

PRO 411 uses a secure client portal as the primary method of communication for case updates, document exchange, and instructions. You are responsible for maintaining the confidentiality of your portal login credentials and for promptly reviewing and responding to portal messages. Email may be used where specifically appropriate but is not a substitute for portal-based communication on matters related to your claim.

9. Intellectual Property

All content on our website, including text, graphics, logos, educational materials, and the overall look and feel of the site, is the property of PRO 411 or its licensors and is protected by applicable intellectual property laws. Educational materials provided to clients are for the personal use of that client only and may not be copied, distributed, or redistributed without our prior written consent.

10. Website Use and Prohibited Conduct

You agree not to:

• Use our website or Services for any unlawful purpose
• Attempt to gain unauthorized access to our systems, client portal, or the accounts of other users
• Copy, scrape, or reproduce content from our website without authorization
• Interfere with or disrupt the operation of our website or Services
• Misrepresent your identity or provide false information in connection with your claim

11. Disclaimers

Our website and educational materials are provided for general informational purposes only and do not constitute legal, medical, or financial advice. While we strive for accuracy, PRO 411 makes no warranties, express or implied, regarding the completeness, reliability, or accuracy of information provided on our website or in our educational materials. Your use of our website and Services is at your own risk.

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRO 411, LLC AND ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, BENEFITS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms is intended to limit any rights you may have that cannot be waived or limited under applicable Florida law, including protections afforded under Fla. Stat. §501.9741.

13. Indemnification

You agree to indemnify and hold PRO 411 harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your misuse of our website or Services, your violation of these Terms, or your provision of false or misleading information.

14. Termination

PRO 411 may suspend or terminate your access to the client portal or our Services if you violate these Terms, subject to any separate termination provisions in your individual service agreement.

15. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Florida, unless otherwise required by applicable law.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.