Privacy Policy

1. Introduction

PRO 411, LLC ("PRO 411," "we," "us," or "our") provides veteran benefits education and claims navigation services to help veterans understand and pursue VA disability compensation claims. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our client portal, schedule an appointment with us, or otherwise interact with our services (collectively, the "Services").

By using our website or Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our website or Services.

2. Information We Collect

3. How We Use Information

We use the information we collect to:

• Provide, manage, and improve our veteran benefits education and claims navigation services, including scheduled appointments
• Communicate with you about your case, appointments, and next steps, primarily through our secure client portal
• Prepare, organize, and forward supporting documentation related to your VA disability claim
• Maintain accurate client records in our case management systems
• Comply with applicable laws, including Fla. Stat. §501.9741 and related recordkeeping obligations
• Operate, secure, and improve our website and internal systems
• Respond to inquiries and provide customer support

4. How We Share Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With PRO 411 personnel who need access to perform their role in your case (for example, our founder and lead advisor, operations staff, and back-office support)
• With service providers that support our operations, such as our client relationship management platform, scheduling platform, and document storage systems, under confidentiality obligations
• With the U.S. Department of Veterans Affairs or other relevant agencies, but only where necessary to assist with your claim and consistent with your authorization
• Where required by law, subpoena, or other legal process
• With your consent, or at your direction

PRO 411 does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. The Client Portal

Our client portal is the primary channel for exchanging documents and case-related communications. Information submitted through the portal is stored in our case management system and is accessible only to authorized PRO 411 personnel involved in your case. We ask that you avoid sending sensitive documents by unsecured email where the portal is available.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These include access controls limiting who can view client records, secure authentication for our internal systems, and confidentiality obligations for all personnel who handle client information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our Services, maintain accurate business and case records, and comply with legal, accounting, and regulatory requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve functionality. You can control cookies through your browser settings; disabling cookies may affect certain website features.

9. Your Rights and Choices

Depending on your state of residence, you may have rights regarding your personal information, such as the right to request access to, correction of, or deletion of information we hold about you. To exercise these rights, contact us using the information in Section 12. We will respond to verified requests consistent with applicable law and our obligation to maintain accurate records related to your VA claim.

You may also opt out of non-essential marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

10. Children's Privacy

Our Services are intended for adults, including veterans and their authorized representatives. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website and communications may reference third-party tools and resources, such as VA.gov or scheduling platforms. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of our website or Services after changes take effect constitutes acceptance of the revised policy.